Administration Support Officer

An exciting opportunity has arisen for a dynamic professional to become an integral part of the Woolcock Clinic administration team. This opportunity will see you responsible for administrative support to the teams, managing patients’ appointment bookings, reception services, and providing excellent support to our specialist clinicians. 

Benefits

• Salary packaging options (up to $15,899 tax-free)
• Up to $2,650 meals and entertainment allowance 
• Join Australia’s leading respiratory and sleep research organisation
• Work with our dedicated clinicians and play a crucial role in our patient-centric clinic
• A supportive and collaborative team environment
• Opportunities for growth
• Easily accessible by public transport
• New clinic and office space in Macquarie Park.

Location

This role will be based at the Woolcock’s new premises at 2 Innovation Road, Macquarie Park (within Macquarie University precinct).

Key Responsibilities

Provide administrative support to allied health specialists / clinicians and staff, including scheduling appointment bookings, managing calendars, handling phone calls and emails in a timely, professional, and friendly manner.

• Manage patient billing, payments, and updating patient records accurately and efficiently
• Adhere to healthcare standards and maintain patient confidentiality at all times
• Liaise with our referral networks, patients, and other staff members ensuring clear and effective communication
• Address clinician-patient inquiries and problem-solve as required
• Assist the clinic with general administrative duties and other ad-hoc duties as required. 
• he Woolcock’s new office at 2 Innovation Road, Macquarie Park (within Macquarie University precinct)

Essential criteria

• Demonstrated experience in providing administrative and/or office support in a medical / healthcare setting
• Excellent attention to detail and accuracy
• Excellent organisational and administrative skills
• Experience working independently and as part of a team.
• High level of discretion and sensitivity when dealing with confidential information
• Exceptional customer service skills 
• Strong verbal and interpersonal skills
• Flexible ‘can-do’ attitude to work requirements 
• Efficient, takes initiative and collaborates well with team members
• High standards of professionalism and ethical standards
• Computer literate and MS Office proficiency, knowledge of CorePlus and/or willingness to learn practice management software.

Employer questions

Your application will include the following questions:

• Do you have experience in administration?
• List the Microsoft Office products you have experience with?
• Do you have a valid working right to work in Australia? Please mention the type of visa.
• What's your expected annual base salary?
• How many years' experience do you have as an Administration Support Officer?

How to apply

If this sounds like something that you would be interested in, please apply by sending your CV and Cover Letter (including responses to the essential criteria and employer questions above) via email to hr@woolcock.org.au.

Please note: The Woolcock Clinic is a private health facility that follows the Public Health (COVID-19 Vaccination of Health Care Workers) Order 2021: Health care workers are required to have received at least two doses of a COVID-19.

Residency requirements: Valid working rights in Australia

About us

The Woolcock Institute of Medical Research is a not-for-profit organisation that strives to improve breathing and sleep health through world-class research, clinical care, and education. Our dedicated multidisciplinary team of specialists at the Woolcock Clinic are at the forefront of their fields, with access to the latest innovations in diagnosis and evidence-based treatments for respiratory and sleep disorders. The Woolcock Clinic also offers a comprehensive range of respiratory tests and sleep studies. 

We are the world's number one respiratory and sleep medical research organisation.

We conduct ground-breaking research that leads to the prevention of diseases, the cure of diseases and the reduction of disease burden on the lives of patients.

We translate ground-breaking discoveries into practice for the benefit of individuals and society.

We aspire to prevent the development of disease, cure where disease is present and remove the burden of disease.

We are a not-for-profit research institute.

Everything we do is founded on integrity, responsibility, stewardship, openness, fairness, accountability.

We are caring, reliable, supportive, open, honest, trustworthy, committed, dedicated, passionate, professional.